Refund policy

At Maskill, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer free returns and refunds within 30 days of receiving your order.

30-Day Free Return Policy

You may request a return within 30 days from the date your order is delivered. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging when possible.

We offer free returns for eligible items within this 30-day return window.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

The item must be returned within 30 days of delivery.
The item must be unused and in its original condition.
The item must not show signs of wear, damage, washing, or alteration.
The item should include original packaging, tags, and accessories when applicable.
Proof of purchase or order confirmation may be required.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used, worn for extended periods, damaged by the customer, or returned in a condition that cannot be resold.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for refund.

How to Start a Return

To request a return, please contact us at:

Email: support@maskill.store

Please include your order number, full name, email address used for the purchase, and a short explanation of the reason for return. Our support team will review your request and provide return instructions.

Please do not send items back before contacting us and receiving return instructions.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.

Please note that depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@maskill.store. Include your order number and clear photos of the item and packaging so we can review the issue and provide a suitable solution.

Exchanges

If you would like to exchange an item, please contact our support team. Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or another suitable solution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to cancel it. Once an order has been shipped, it can no longer be canceled and must follow our return process.