Shipping policy

Shipping Policy

At Maskill, we are pleased to offer free worldwide shipping on all orders. We work to make the delivery process simple, reliable, and convenient for our customers.

Free Worldwide Shipping

Maskill provides free shipping to customers around the world. There is no minimum purchase required to receive free shipping.

Estimated Delivery Time

Our estimated delivery time is 7–10 days.

Please note that delivery times are estimates and may vary depending on your destination, local carrier operations, customs processing, holidays, weather conditions, or other factors outside our control.

Order Processing

After your order is placed, it will be reviewed and prepared for shipment. Once your order has been processed and shipped, you may receive shipping confirmation details when available.

Please ensure your shipping address is complete and accurate at checkout. Incorrect or incomplete addresses may cause delivery delays or failed delivery attempts.

Shipping Locations

We ship to many locations worldwide. If there are shipping restrictions for a specific destination, we will contact you as soon as possible after your order is placed.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

Maskill is not responsible for delays caused by customs procedures.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at support@maskill.store. We will help review your order status and provide assistance where possible.

When contacting us, please include your order number and the email address used during checkout.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. If you notice an error in your shipping address, contact us immediately.

If the order has not yet been processed, we will do our best to update the address. If the order has already been shipped, we may not be able to change the delivery address.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible. Include photos of the damaged package and item so we can review the issue and assist you.